Service Delivery Team Lead
Job No: ZIGHCSDTL250326
Location: Gympie
Full Time (On Site) – Zion Gympie, QLD
About the Role
At Lutheran Services, we support our clients to live with dignity, independence and choice. We're seeking an experienced and people‐focused Service Delivery Team Leader to support the Service Manager in guiding our Home Care Support Worker team and ensuring every client receives high‐quality, person‐centred care. As a Service Delivery Team Leader, you'll lead and support a team of Support Workers, focusing on their roles, duties and day‐to‐day responsibilities in the delivery of high‐quality Home Care services. Working closely with the Service Manager and wider care team, you'll ensure services are well‐coordinated, compliant and aligned to each client's individual needs while building a positive and high‐performing team culture.
Key Responsibilities
* Coach, mentor and develop Support Workers
* Foster a collaborative, engaged and high‐performing team culture
* Support recruitment, onboarding and ongoing training
* Oversee daily operations and assist with rostering, scheduling and workforce planning
* Ensure services align with client care plans and expectations
* Support staff to deliver safe, respectful and professional care
* Monitor service quality and respond to client feedback and concerns
* Conduct supervision, observations and performance reviews
* Identify and implement improvements to processes and outcomes
* Develop trusted relationships with clients, families and internal teams
* Act as a key point of contact for service‐related queries and escalations
* Maintain accurate documentation and reporting
* Promote a safe working environment and support WHS practices
About You
You'll bring:
* Previous leadership experience (within home care, aged care or community services)
* Diploma in Aged Care (or equivalent)
* Strong organisational skills and ability to manage competing priorities
* Experience in rostering, workforce coordination or service delivery
* Excellent communication and relationship‐building skills
* A proactive, solutions‐focused approach
You'll also hold (or be willing to obtain):
* National Police Check
Why Join Lutheran Services
* Be part of a purpose‐driven organisation guided by our values of Empowerment, Integrity, Kindness and Innovation
* Join us at an exciting time – we're on a 5‐year growth journey, creating new opportunities, strengthening our services and investing in our people
* Salary packaging – increase your take‐home pay (up to $18,550 tax‐free)
* Employee discounts – including health insurance, utilities, retail and more
* Employee Assistance Program – support for you and your family
* Learning & development support – grow your career and leadership capability
Apply Now
If you're ready to step into a leadership role where you can make a real impact, we'd love to hear from you.
Apply today and help us deliver care that empowers lives.
About Us
We draw on our rich Lutheran tradition of caring for everyone – the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.
Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not‐for‐profit organization with more than 2,200 dedicated people, working across more than 20 sites from South‐East to Central Queensland.
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