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This is an Operations Manager role with Primary based in Sydney, New South Wales, Australia.
About Primary
Primary is the command & control centre for finance teams. Our platform provides a unified experience for banking, yield, insights, FX & more, to help ambitious businesses reduce manual workflows and unlock additional revenue streams. Powered by products from BlackRock, Goldman Sachs, State Street & more, businesses on Primary unlock an average of 4.5% in yield and extend their runway by 2 months.
Role Seniority - Mid Level - A role for someone with 2-5 years of well-developed knowledge and skills to bring to the team.
More About The Operations Manager Role At Primary
As our Operations Manager, you will play a critical role in shaping how companies manage their cash, ensuring client satisfaction and empowerment through our innovative solutions.
You will be a vital part of our early team, directly influencing the success and growth of finance teams worldwide.
Key Responsibilities
Operations systems management & onboarding: Configure and optimise our platform’s information systems to support efficient service delivery. Implement and maintain robust data management processes.
Regulatory compliance & risk management: Oversee and enhance KYC/AML processes within our information systems. Develop and maintain documentation of compliance procedures.
Knowledge management & training: Design and develop comprehensive knowledge bases and educational resources. Create user guides, training materials, and documentation to support effective product use.
Strategic process analysis: Conduct data analysis to inform strategic decisions and process improvements. Develop metrics and reporting systems to track performance.
Business process improvement: Identify inefficiencies and propose data-driven solutions to enhance operational effectiveness. Design and implement improved workflows and information management practices.
The Ideal Person
Strategic and proactive: Anticipate client needs and work proactively to provide solutions that drive success.
Operationally disciplined: Strong at mapping out processes and driving improvements.
Relentlessly focused on outcomes: Driven to help internal teams and clients succeed, measuring impact via customer satisfaction, retention, and engagement.
Positive and energetic: Approach challenges with optimism, thriving in an early-stage startup environment.
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Additional Key Responsibilities
Data Management and Visualization
Corporate Governance Support
Process Management and Continuous Improvement
Key Strengths
Critical thinking
Why Primary is partnering with Hatch for this role: Hatch exists to level the playing field for people discovering the right career path. When you apply, you can showcase more than just your resume.
A Final Note: This role is with Primary, not Hatch.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
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