Deputy Divisional Registrar (Penrith/Parramatta & Wollongong)
LocationPenrith and Parramatta; Wollongong
Employment TypeTemporary part-time 3 days per week on a 12-month contract (Penrith/Parramatta) and ongoing part-time 1 day per week (Wollongong)
Salary$113,574 – $125,720 per year (pro rata)
Your roleWe have an exciting opportunity to join the Consumer and Commercial Division of the NSW Civil and Administrative Tribunal. As the Deputy Divisional Registrar – Conciliator you will conduct conciliation conferences between parties to facilitate the early resolution of disputes in line with the Tribunal's objectives of providing prompt, proportionate, accessible and cost-effective services.
What You'll Do
* Work independently with the parties to proceedings to objectively and fairly assist them to negotiate mutually agreeable outcomes within the requirements of the law.
* Communicate effectively with a diverse group of members of the public, Tribunal Members, and staff.
* Manage your own workload in a high-paced, high-volume environment.
* Undertake the delegated work of a Deputy Divisional Registrar within tight time frames.
What We're Looking For
* Candidates with the ability to maintain detailed knowledge of legislation relevant to the Tribunal's jurisdiction, regulations, policies, practices, and procedures.
* Proven capacity to exercise sound discretion and judgment in communicating with parties and Tribunal Members.
* Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment. (Click here for more information about accepting a role with NCAT.)
* Experience working in a high-volume customer service environment, with knowledge of contemporary dispute resolution and case management practices.
* Ability to demonstrate empathy and understanding of disputing parties without compromising neutrality.
* Strong work ethic with a can-do attitude to work to tight deadlines across multiple tasks.
What We Offer
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs
How to Apply
To apply for this role, you need to submit an online application that includes a cover letter (maximum 3 pages) explaining how you meet the requirements of the role and a current resume (maximum 5 pages).
Your cover letter must also respond to targeted questions about solving technical problems and explaining information to nervous or upset people.
Applications close 19 March 2026 at 11:59pm.
Other Information
For more information about the role or what it's like to work for DCJ, please contact the hiring manager. If you have questions about applying or require recruitment adjustments, please contact the provided numbers or email addresses. A talent pool may be created for future roles and is valid for up to 18 months.
DCJ is committed to inclusion and diversity. We hire people with a wide variety of skills, experience and backgrounds, including people with disability, Aboriginal and Torres Strait Islander peoples, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. For more information, visit our Inclusion and Diversity page.
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