Job Overview
We are seeking a Customer Service Manager to lead our customer service team and drive exceptional customer experiences.
Key Responsibilities
* Lead and manage the day-to-day operations of the customer service department, ensuring high-quality service standards are met.
* Develop and implement strategies to improve customer satisfaction and loyalty.
* Mentor and coach team members to enhance their skills and performance.
Requirements
* Prior experience working in a fast-paced customer-facing environment.
* Proven leadership skills, with the ability to motivate and develop a team.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
What We Offer
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A collaborative and supportive work environment.
About Us
We are a leading retailer committed to providing excellent customer service and driving business growth. We offer a range of exciting career opportunities and a dynamic work environment that fosters innovation and teamwork.