Communication & Engagement Officer – Duties Services
Employment Type: 1x Ongoing and 1xTemporary Opportunity up to 2-years, 35-hour working week
Location: Hybrid and flexible working arrangements – office location is flexible across our NSW locations (Maitland, Gosford, Wollongong, Parramatta, and Lithgow)
Salary: $99,938 – $110,271 plus superannuation
Applications Close: Friday, 20th of February 2026 at 10am
About Revenue NSW
Revenue NSW is the state's principal revenue management agency and part of the Department of Customer Service (DCS). We manage taxes, fines, debts, and administer grants in a fair, efficient, and timely manner. Through this work, we give back to the community and fund essential state services for the people of NSW.
About the Role
We are seeking a Communication & Engagement Officer (Grade 5/6) to join the Innovation & Stakeholder Management team within the Taxes & Grants branch of Revenue NSW.
In this role, you will:
* Engage with external stakeholder groups, including industry peak bodies, business partners, and government agencies, ensuring timely and effective communication.
* Support industry education events and forums by assisting with content design, logistics, and preparation.
* Develop and deliver practical tools, resources, and educational materials to support property industry professionals.
* Assist in resolving escalations and enquiries from both external and internal stakeholders.
* Support the development and maintenance of our digital platforms, including our website and other transactional assets for Duties and Grants.
About You
To be successful in this position, you will:
* Have a flexible approach to work, the ability to collaborate effectively, and a genuine willingness to learn and adapt.
* Possess excellent written and verbal communication skills, with attention to detail.
* Be digitally savvy, with experience managing websites and online platforms (desirable).
* Knowledge of the property industry or government processes is an advantage but not essential.
For enquiries regarding this role, contact Mark Morris at .
Working at DCS
* 35-hour working week, with opportunities for flex leave where additional hours are worked.
* Flexible, hybrid working arrangements with office locations across NSW.
* Access to learning tools for ongoing professional development.
* Health and wellbeing programs.
Who we are
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
If you do not meet all the criteria but still feel that you can succeed in this role, we welcome your application. You can discuss any enquiries regarding this role with Rashmi Sinha at
If you are successful in progressing through the application process, you may be asked to an interview and additional assessments. The successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
We are here to help
Need some help with your application? - The capability application tool helps job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. To access the tool please click here.
Diversity and Inclusion
The strength of our workforce lies in its diversity and differences. We welcome applicants from all backgrounds and encourage you to bring your best self to the process. If you require adjustments during the recruitment process, please contact Rashmi Sinha at or call .
How to Apply
To apply for this role, please submit your resume and cover letter by clicking the 'Apply Now' button.
Successful candidates will be subject to pre-employment checks, including a criminal history check, entitlement to work check, and reference checks. This recruitment process may also create a Talent Pool for similar opportunities over the next 18 months.
We are a 2025 Circle Back Initiative Employer and commit to responding to every applicant.
Visit our Careers site to find out more about us and our colleagues.
Salary Grade 5/6, with the base salary for this role starting
at $99,938 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Esther Dah via
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Friday, 20th of February 2026 at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process