About Guild Insurance
Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing. With over 140 industry partnerships and 80,000 customers nationwide, we offer insurance our clients can truly depend on.
How We'll Thrive Together
We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.
Your New Role
As a Pet Insurance Claims Specialist, you’ll be the reassuring voice our customers hear when they need us most. With empathy and professionalism, you’ll guide them through the claims process, ensuring clarity, compassion and confidence at every step.
You’ll:
Manage your own portfolio of pet insurance claims with a proactive, customer-first mindsetApply sound judgement to assess claim complexity and determine the best course of actionMaintain a strong financial lens while upholding our claims guidelines and service standardsSupport your team with training, mentoring and workload sharing when neededBuild collaborative relationships across internal teams to deliver seamless service
About You
You are purpose-driven, detail-oriented and thrive in a fast-paced, people-focused environment. You might be:
An experienced insurance professional wanting to move into claimsSomeone from a retail or customer service background, ready to bring your exceptional people skills into a new industry
You’re known for your:
Strong communication and relationship-building skillsAbility to juggle multiple priorities with care and precisionFinancial awareness and proactive problem-solvingTeam spirit and ability to work independently
What We Offer
Hybrid working: 2 days in-office, 3 days remoteExclusive staff discounts with leading retailersEmployee Assistance Program with innovative wellbeing supportHealth & wellbeing initiatives to help you thrive
Next Steps
If you’re looking for a role where your work truly matters – and where your growth is supported – start a conversation with us today.
After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised experience for all suitable applicants.
Please note: If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.