Job Title: Applications Support Team Leader
Lead a team of skilled analysts to ensure the effective delivery of application support services across multiple operations. Your application software portfolio consists mainly of Oracle Cloud based systems and your focus will be on managing internal and external support parties.
Key Responsibilities:
* Manage Level 2/3 Service Desk requests to ensure effective support is delivered by internal and external parties in alignment with agreed SLAs.
* Own and manage support escalations, autonomously managing high severity incidents as per the High Severity Incident Management process.
* Become familiar with key technology components to facilitate collaboration between end-users and support technicians at a detailed level.
* Monitor, manage and report on service delivery SLAs and general service delivery quality provided by external support partners.
Requirements:
* Bachelor Degree in a relevant discipline or relevant role/experience.
* At least 5 years' experience in delivering IT support services for a medium or large organisation.
* Experience in delivering support for complex enterprise level IT landscapes including ERP, EPM and BI platforms is mandatory.
* Experience in supporting ERP Cloud based technology will be highly advantageous.
* Excellent communication and interpersonal skills.
* Demonstrated experience in managing external support partners.
Benefits:
Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme
About Us:
Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, we have supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
Our EVP At Stratco, our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives.