1. Permanent role based in Kanmantoo, SA
2. Genuine opportunity for career development
3. Join a highly successful business with a fantastic team culture
Neutrog, a highly successful South Australian company based in Kanmantoo, produces and manufactures a wide range of organic-based biological fertilisers and associated products for clients both nationally and internationally.
Neutrog's vision is to be the most connected and trusted fertiliser brand in the world
The Service Delivery and Administration Officer is the first point of contact for our commercial customers, responding to any questions and product queries, and investigating such matters through to resolution.
With a strong emphasis on providing excellent support and customer service, you will gain an understanding of what our customer's needs are, and how best to support them.
Reporting to the Customer Service Manager, you will be responsible for :
4. Dealing with inbound and outbound enquiries for both sales and service
5. Liaising with Commercial Distributors and End Users to help manage their orders through to completion
6. Maintaining the day-to-day general administration and front of office activities
7. Proactively update customer order records and account details in the company CRM (Navision)
8. Identifying potential customer leads to support the Commercial Sales Team
9. Approaching all activities with a continuous improvement mindset, to innovate at every opportunity
10. Collaborating, sharing, and providing support to all members of the Neutrog team and the broader Neutrog community
11. Undertaking project work as directed by your Line Manager
The successful candidate, already with several years of customer service or sales support experience, will be keen to develop a career through ongoing learning and mentoring with Neutrog. You will have high attention to detail, energy, and drive, with the ability to establish constructive working relationships with internal and external stakeholders.
Neutrog's Culture and Values:
Grounded - In our persona and in the manner in which we conduct and develop our business - adding substance along the way
Focused - In finding and developing like-minded partners, staff, and suppliers and in working as a team to unearth and fulfil our customers' needs
Disciplined - In our pursuit of maximising control over our business through developing and maintaining process - producing predictable outcomes
Spirited - Towards our support of the community and in our innovative and enthusiastic approach to everything we do
To apply for this exciting opportunity with a highly successful South Australian business that is experiencing huge growth, please visit and reference job .
Enquiries are welcome by calling Paul Coyle on () 0 0.
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