Senior Technical Solutions Consultant
This is a hands-on technical role where you will work closely with customers to define and implement technical success plans that align with their business objectives. You will be the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success and satisfaction.
Your primary responsibility will be to understand and articulate the value proposition of our solutions and align them with the customer's business goals. This involves defining the technical success criteria for our customers and crafting detailed technical success plans tailored to the specific customers' goals and critical metrics.
You will collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals. Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within our portfolio.
In this role, you will be required to travel frequently to meet with customers and provide on-site support. You should have excellent communication and presentation skills, as well as strong social skills to establish relationships with customers and team members.
The ideal candidate will have a bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, and validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer. Experience with one or more of our solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is highly desirable.
Key responsibilities:
* Define the technical success plan for each customer, outlining the optimal use of our solutions to achieve their business objectives.
* Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of our solutions.
* Understand and articulate the value proposition of our solutions and align them with the customer's business goals.
* Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of our solutions.
* Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.
* As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer.
Benefits
* Frequent travel opportunities to meet with customers and provide on-site support.
* Opportunity to work with a range of technologies, including Observability, Security, and Enterprise Search.
* Collaborative and dynamic work environment.
* Continuous learning and professional development opportunities.