Key highlights Salary range: $94,482 – $104,980 (total remuneration package inclusive of super) Hybrid work environment – 3 days in the office About the role As a Claims Operations Support Officer, you play a vital role in keeping claims operations running smoothly through effective triage and administrative support. As part of the Claims Operations & Insights team, you enable consistent, accurate, and well-coordinated service delivery across claims portfolios. You will manage a range of activities including claims notification, system data entry, provider onboarding, payment processing, and record maintenance, while also supporting reporting, audit checks, and operational coordination. Working across all policy types, you act as a key support for systems, processes, and operational consistency. Your attention to detail, adaptability, and service mindset directly contribute to high-quality claims delivery. Key responsibilities Manage incoming incident notifications and accurately code claims across all policy types Coordinate claims triage workflows and maintain allocation details Process claims payments, verify payee details, and ensure governance compliance Support provider onboarding, including portal registrations Coordinate reviews, including 45-day review scheduling Manage administrative tasks such as Thrive requests, purchase orders, and remittance queries Maintain accurate records across systems (Client360, Thrive, SharePoint) Support inbox and phone queue management, responding to queries Prepare reports, conduct quality assurance checks, and assist with audits Support fraud detection processes and data accuracy initiatives Contribute to continuous improvement and process optimisation Participate in wellbeing and safe work practices Who you work with You work closely with internal stakeholders across Claims Practice, Sensitive Liability Claims, Claims Strategy, and the broader Risk, Insurance and Claims Solutions (RICS) division. You also collaborate with cross-functional teams including Finance, Insights & Analytics, Information Services, Enterprise Systems, Digital Enablement, and Program & Projects. Externally, you engage with service providers, vendors, claimants, clients, and third-party stakeholders such as payees, auditors, and finance contacts. What we are looking for Strong administrative and operational experience in fast-paced environments High attention to detail with the ability to manage complex or high-volume workloads Confidence working with systems, databases, and workflows Effective communication and stakeholder engagement skills Ability to work independently and collaboratively Resilience and adaptability in high-pressure environments Proactive mindset with a focus on continuous improvement Strong organisational skills and ability to manage competing deadlines Professional, positive attitude and willingness to learn Proficiency in Microsoft Office and openness to learning new systems Experience in claims, insurance, or public sector environments (desirable)