About The Role
This is a Receptionist and Community Support Officer role based in Brisbane, QLD. The role goes beyond routine administration; you will be the heartbeat of our adult programs, welcoming participants, coordinating events, and building supportive relationships throughout their journey.
Key Responsibilities
* Process Expressions of Interest (EOIs) and convert interested individuals into enrolled participants.
* Coordinate workshops, masterclasses, and networking events—promote, prepare venues, and ensure smooth execution.
* Serve as the first point of contact at our Launchpads, providing a warm and welcoming experience.
* Welcome new participants with a personal call on their start day.
* Keep coach calendars full by scheduling business plans, health checks, and overdue mentoring sessions.
* Manage an online community of small‐business owners: post twice a week, respond to posts within 24 hours, and foster engagement.
* Collect and share success stories—take photos, write case studies, and celebrate achievements publicly.
* Monitor the inbox, handle calls, voicemails, leads, and general enquiries.
* Send monthly motivation emails to active participants, including event invitations and booking reminders.
qualifications
* Positive, genuine energy for helping people achieve their business dreams.
* Strong relationship‐building skills—remembers names and follows up both phone and in‐person.
* Ability to juggle multiple tasks (event planning, inbox management, calls, welcoming new participants) in a fast‐paced environment.
* Proactive initiative; takes ownership of tasks and drives events to success.
* Excellent organization; maintains daily checklists and ensures nothing slips through the cracks.
* Effective communication across phone, email, and online community platforms.
* Team player in a small, collaborative setting.
What Makes This Different
You will support entrepreneurs as they transition into business ownership, witnessing their growth from idea to launch and celebrating their milestones along the way.
What We Offer
* Salary: $65,000 – $75,000, negotiable based on experience.
* Location: Brisbane City Campus with some flexibility for WFH.
* Purpose‐driven work that transforms lives.
* Small, supportive team that values your unique strengths.
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