Description
Amazon Web Services is seeking a Technical Account Manager (TAM) to support our public sector Enterprise Support customers. This role will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform. They will need to be an Australian citizen who holds or is able to attain an Australian Government Security Vetting Agency clearance.
Key job responsibilities
TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist with operational issues. They are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
* Build solutions, provide technical guidance and advocate for customers
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers, understanding their business needs and technical challenges
* Using technical acumen and customer obsession, drive technical discussions regarding incidents, trade‐offs, and risk management
* Consult with a range of partners from developers through to C‐suite executives
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
* With a bias for action, proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions, metrics, detailed pre‐launch planning
* Being part of a wider Enterprise Support team you'll provide post‐sales, consultative expertise
* Solve problems across different customers as they migrate workloads to the cloud
* Uplift customer capabilities by running workshops and brown‐bag sessions
Daily activities
A day in the life of a TAM involves building and executing strategies to drive customers' adoption and use of AWS services, working with startup founders and large enterprises alike, providing architecture advice, support strategy, project launch planning, stabilisation, and operational issue resolution.
Basic Qualifications
* 5+ years of technical engineering experience
* Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
* Internal enterprise or external customer‐facing experience with the ability to clearly articulate and present to small and large audiences
Preferred Qualifications
* Experience with AWS services or other cloud offerings
* Experience in internal enterprise or external customer‐facing environment as a technical lead
* Working knowledge of software development practices and technologies
* Understanding of technology budget management
* Background working with Public Sector customers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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