For more than a decade, PhoneCycle has helped Australian organisations recover value from devices securely and responsibly.
Now we're building something bigger.
We're expanding beyond device disposal services into end-to-end device lifecycle management, supporting our customers with physical device deployment, active use, recovery and resale.
As we bring this model to market, we're looking for a Head of Customer Growth to lead our commercial team through this next phase.
What we do
PhoneCycle is the device lifecycle partner for managed service providers and large companies across Australia.
We help simplify how devices are managed and turn unused assets into real value, through a single, connected model.
One partner to handle devices across deployment, active use, recovery and resale.
What you'll do
Lead the shift from device recovery to full lifecycle solutions
Embed lifecycle thinking into everyday customer conversations
Coach the team on solution selling and commercial positioning
Support key opportunities across MSP and enterprise customers
Strengthen pipeline discipline, forecasting and CRM usage
Identify growth opportunities within existing accounts and new segments
Translate strategy into practical, repeatable sales execution
What success looks like
In your first 12 months:
Lifecycle services are consistently represented across the pipeline
The team confidently sells beyond recovery into deployment and lifecycle programs
Stronger engagement with MSP partners and enterprise customers
Improved visibility and accuracy across pipeline and forecasting
Measurable shift in revenue mix toward lifecycle services
And most importantly...
You help reposition PhoneCycle from a device recovery provider to a lifecycle partner in the market.
About you
A commercially minded leader who enjoys building capability and driving growth through others.
Comfortable working alongside salespeople and stepping into customer conversations when needed.
Brings structure, clarity, and momentum to teams going through change.
You'll likely have:
Experience leading or enabling B2B sales teams
Exposure to telco, mobility, ITAD, managed services, or adjacent industries
Strong solution-selling instincts
Confidence working with MSPs and enterprise customers
Solid CRM, pipeline and forecasting discipline
Experience supporting teams through growth or repositioning
Influence how new lifecycle services are taken to market
Contribution to a more responsible, circular approach to technology
A role in building the next phase of the business
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