Teletriage Nurse - Workplace Injury Management
Waterloo, Sydney
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That's why we're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.
An Exciting Time to Join Sonder!
Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia's leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
Our impact and scale:
* 1,000,000+ members across multiple countries
* 200+ team members, plus an extensive network of on-the-ground responders
If you're passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!
About the role
The Workplace Injury Management Nurse plays a vital role in Sonder's proactive and responsive approach to managing injuries and illnesses sustained in the workplace. Operating within a telehealth model,this role is responsible for the clinical triage, assessment, coordination, and ongoing management of members who have sustained a workplace injury or illness.
This role ensures members are promptly connected to the most appropriate care pathways based on their clinical needs and customer entitlements. In addition to providing advice and support, the Nurse acts as a liaison between the injured member, healthcare providers, and employer representatives to ensure timely, person-centred, and effective care.
What you'll be doing
* Conduct telehealth-based clinical triage and assessment of workplace injuries and illnesses.
* Provide evidence-informed advice and support to injured members, including first aid recommendations and escalation guidance.
* Determine eligibility and refer members to appropriate treatment providers and support services aligned with customer contracts and clinical needs.
* Coordinate and oversee case management, ensuring continuity of care and consistent follow-up with members.
* Maintain accurate and up-to-date documentation within internal health record systems (Healthcloud).
* Act as the primary point of contact for all parties involved in the injury management process, including employers, members, and healthcare providers.
* Monitor recovery progress through shared reports and provide timely interventions or adjustments to care plans as needed.
* Collaborate with internal teams (e.g. Clinical, Customer Success, Safety) to support best practice service delivery.
* Contribute to continuous improvement initiatives and uphold compliance with relevant workplace health and safety legislation and clinical governance frameworks.
Who are we looking for?
The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.
What you bring to the team;
* Bachelor of Nursing/BSc(Hons) minimum.
* Current registration with AHPRA without restrictions (Australia)
* Five + years of nursing experience including:
o Experience in occupational health nursing or a related field
o Experience operating within the Workplace Injury Management and strong understanding of Workers Compensation Act 1998
o Current working knowledge of Injury Management processes and regulations within the scheme.
o Certification in 'Return to Work Coordinator' or similar
Why join Sonder?
At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.
* Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
* Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
* $1000 annual contribution as part of your development plan + 2 days of study leave
* Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
* Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder's success.
* Salary packaging novated leasing.
* Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
* Free coffee on Tuesdays and catered lunch on Thursdays.
* Team social fund to connect with your team, plus monthly company wide social events.
* Dog-friendly office.
* Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.
Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment. #Li-Hybrid
Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC
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