Posted: 19 June
The role
Senior Customer Service Specialist – Inventory & Results
$74K + Super + Bonus
Hybrid | Alexandria + Erskine Park + WFH
Step into a senior customer service role with a globally recognised brand where you'll take real ownership of escalations, support inventory‐related enquiries and play a key role in managing returns and operational challenges across a national supply chain.
What's in It for You
- Yearly performance bonus based on company success
- Hybrid working model (office, warehouse exposure, and WFH)
- Exposure to a multi‐site national supply chain (Sydney, Melbourne, Perth)
- Strong career progression into supply chain, operations, or CS leadership roles
- Supportive, collaborative team with a high‐performing culture
Your Day‐to‐Day
You'll sit at the centre of Customer Service and Operations, ensuring a seamless experience for customers while supporting inventory and returns processes across the business:
- Manage complex customer enquiries, particularly around stock, orders and returns
- Investigate and resolve stock discrepancies impacting customer orders with 3PL partners
- Coordinate end‐to‐end returns, from customer request through to warehouse processing
- Monitor stock availability and communicate issues, delays or solutions to customers and internal teams
- Support stock movements and interstate transfers to improve fulfilment outcomes
- Work closely with Customer Service, warehouses and transport providers
- Assist with faulty stock management and repackaging coordination
- Identify opportunities to improve returns and inventory‐related CS processes
What We're Looking For
- Experience in Customer Service, with exposure to inventory, logistics or returns
- Strong interest in supply chain operations, particularly inventory and reverse logistics
- Strong analytical skills and attention to detail
- Experience with ERP systems (SAP highly regarded) and Excel
- Confident communicator with strong stakeholder engagement skills
- Ability to manage multiple priorities and escalations in a fast‐paced environment
- Full Australian work rights
Ready to Apply?
If you're a senior customer service professional who enjoys problem‐solving and has an interest in inventory and returns, we want to hear from you.
Please contact Lucy and Louise by applying now.
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