This is a challenging and rewarding role that requires empathy, guidance, and support to individuals during their recovery from injuries.
Key Responsibilities
* Customer Service: Deliver exceptional service to customers by guiding them through their recovery process.
* Critical Thinking: Identify the need for clinical information to develop effective case management plans and strategies.
* Negotiation Skills: Engage technical skills to resolve claims efficiently.
We are seeking an experienced professional who can work in a fast-paced environment, manage multiple priorities, and maintain high standards of customer service. The ideal candidate will have excellent communication and interpersonal skills, be able to work independently, and be proactive in resolving issues.
This role offers opportunities for growth and development, as you will work closely with our team to deliver results and achieve goals. You will also have access to training and resources to enhance your skills and knowledge.
About this role
1. Deliver Exceptional Customer Service: Guide and assist customers through their recovery process, ensuring they receive timely and effective support.
2. Develop Effective Case Management Plans: Identify the need for clinical information, develop and implement case management plans, and monitor progress.
3. Resolve Claims Efficiently: Engage technical and negotiation skills to resolve claims promptly and fairly.