Subiaco based with easy transport links and parking Join a growing company leading from the front of their industry System led, growth driven culture Describing this newly created role as "Client Services Manager" is only telling half of the story.
The role incorporates a broad spectrum of responsibilities spanning customer service, team leadership, and relationship management with a change management remit and a focus on customer experience.Operating in the Building Inspection industry throughout Perth, this extraordinary and growing company is looking for a leader to manage all touchpoints and interactions with builders, real estate agents, and direct clients.With an office in Subiaco, you'll work alongside 10 office-based staff and take direct leadership of three.Along with your team, you will build systems and structures to support referral partner communication and retention.
You and your team will be the chief client advocates and provide outstanding services to all stakeholders.
You will sit in operations (this is very much a hands-on role) and have the ear of business leaders.While you are a big thinker and are passionate about your customers' success, you also leverage data for decision making and review for consistent delivery.You are outgoing and energise the people you work with, driving passion into your team members.You love being in the trenches with your team and leading from the front with customer relationships.
You anticipate challenges and find a way to generate great outcomes.You have experience in customer success, customer experience, and customer advocacy.
Your career may have touched on customer service, marketing and comms and account/relationship management.
Experience in a consulting and data driven field will also be viewed as a positive.Within the context of this lean, high-performing business, you will be a leader and the remuneration will reflect your level of responsibility and your potential to make a significant impact on the business.
We anticipate a salary package of between $80k - $100k.This is a significant opportunity for an innovative, fast moving and tech savvy people leader.
The business is in a growth phase and your career can match the success of the business over future years.
Shortlisting will commence immediately so please, Apply Now!