Overview
A leading IT services provider is seeking a full-time Service Desk Technician to join their team in Guildford, Western Australia.
Responsibilities
* Provide second-line technical support for both onsite and remote users
* Resolve complex incidents related to end-user computing, Microsoft 365, and networking
* Maintain quality documentation
Qualifications
* 2-4 years of experience in IT Service Desk or Desktop Support
* Strong troubleshooting skills across Windows and Microsoft applications
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