Step into a role that keeps our service operations moving and our customers supported. We're seeking a motivated and detail-focused Work in Progress (WIP) Coordinator to join our centralised Service Administration team – known as the WIP Room – on a full-time, permanent basis, with flexibility to be based at either our Clayton (Victoria) or Burnie (Tasmania) branch.
This is a Monday to Friday role, supporting branches across Victoria and Tasmania.
In this pivotal role, you'll manage the end-to-end lifecycle of service work orders, ensuring consistency, accuracy and timely invoicing. Every work order you touch plays a role in keeping equipment working, customers supported and our service teams operating at their best.
At William Adams, we do more than support service operations – we help keep industries moving. With nearly 100 years as a Caterpillar dealer, we've built a reputation for excellence across construction, mining, marine and industrial sectors. This isn't just an administration role – it's an opportunity to build a long-term career in a business that values precision, teamwork and continuous improvement.
One team. One standard. Support you can rely on.
Are you ready to step into a role that makes a real impact?
ABOUT THE OPPORTUNITY
Your Key Responsibilities will include:
Validating service tickets and opening and closing work orders for branches
Reviewing completed jobs and identifying any barriers to invoicing
Ensuring work orders and invoices are accurate, consistent and standardised
Proactively supporting improvements in Work in Progress (WIP) and Average Days to Invoice
Providing timely, customer-focused support to Service teams across VIC/TAS
Contributing to budget, quality and performance expectations
ABOUT YOU
To be successful in this role, you will bring:
Previous experience in a service administration, coordination or similar role
Strong written, verbal and interpersonal communication skills
High attention to detail and a consistent, process-driven approach
The ability to work independently while contributing to a team environment
Excellent organisational skills and the ability to manage changing priorities
Confidence using Microsoft Office and the ability to learn new systems quickly
Motivation to complete procedural and repeatable tasks accurately
Experience in construction, heavy machinery or mining environments, or mechanical aptitude, will be highly regarded but not essential.
Why work with us?
At William Adams, you'll feel like you truly belong. We're a tight-knit crew that takes pride in our work, backs each other in, and stays connected through open, approachable leadership. We're driven by a shared commitment to delivering great outcomes for our customers and making a real impact every day.
You'll also enjoy ongoing career and development opportunities, a competitive salary package, and a range of benefits – from novated leasing and purchased leave to discounts at over 470 retailers through our many employee benefits programs.