Serco Adelaide, South Australia, Australia
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Serco Adelaide, South Australia, Australia
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Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
* Career development and training opportunities
* Tools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W)
* Supportive team culture that values innovation and collaboration
Make an impact at Serc
oAs a Workforce Coordinator in our Operational Support Centre (OSC) team, you'll play a key role in optimising staff utilisation, strategic and operational workforce planning, and ensuring roster compliance with industrial awards across the business. Supporting Serco contracts across Australia, you'll deliver key insights and recommendations that shape our workforce strategy and help achieve contract KPIs. If you're looking to step into workforce planning, this is your opportunity
.
You'll spend your time focused o
n:Workforce Planning - 4
0%Strategic workforce analysis - 3
0%Workforce management administration - 2
0%Reporting and analytics - 1
0%
As a Workforce Coordinator in the OSC team, you'll make a positive impact
* by:Managing end-to-end roster processes, including building, optimising, and maintaining roste
* rs.Maximising staff utilisation and recommending strategies to meet service delivery KP
* Is.Ensuring rosters align with industrial instruments and Serco polici
* es.Providing reports and analytics to inform recruitment decisio
* ns.Driving process improvements and implementing innovative solutio
* ns.Building strong relationships with internal stakeholders across the busine
ss.
Serco is a place for
youTo be successful in this role you'll h
* ave:A keen eye for detail and a commitment to accur
* acy.Experience with workforce management methodologies and Workforce Management Software syst
* ems.Proficiency in Microsoft Excel, including pivot tables and formu
* las.Excellent verbal and written communication ski
* lls.Ability to prioritise tasks under pressure and maintain attention to det
ail.
In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you'll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contr
acts.
Are you ready to do important work that really ma
tters?At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex chall
enges.
We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to grow your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Se
rvices.
We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. You'll also have access to Employee Networks led by colleagues who are passionate about inclusion and be
longing.
Impact a better future
at Serco.
Serco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
* Career development and training opportunities
* Tools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W)
* Supportive team culture that values innovation and collaboration
Make an impact at Serc
oAs a Workforce Coordinator in our Operational Support Centre (OSC) team, you'll play a key role in optimising staff utilisation, strategic and operational workforce planning, and ensuring roster compliance with industrial awards across the business. Supporting Serco contracts across Australia, you'll deliver key insights and recommendations that shape our workforce strategy and help achieve contract KPIs. If you're looking to step into workforce planning, this is your opportunity
.
You'll spend your time focused o
n:Workforce Planning - 4
0%Strategic workforce analysis - 3
0%Workforce management administration - 2
0%Reporting and analytics - 1
0%
As a Workforce Coordinator in the OSC team, you'll make a positive impact
* by:Managing end-to-end roster processes, including building, optimising, and maintaining roste
* rs.Maximising staff utilisation and recommending strategies to meet service delivery KP
* Is.Ensuring rosters align with industrial instruments and Serco polici
* es.Providing reports and analytics to inform recruitment decisio
* ns.Driving process improvements and implementing innovative solutio
* ns.Building strong relationships with internal stakeholders across the busine
ss.
Serco is a place for
youTo be successful in this role you'll h
* ave:A keen eye for detail and a commitment to accur
* acy.Experience with workforce management methodologies and Workforce Management Software syst
* ems.Proficiency in Microsoft Excel, including pivot tables and formu
* las.Excellent verbal and written communication ski
* lls.Ability to prioritise tasks under pressure and maintain attention to det
ail.
In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you'll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contr
acts.
Are you ready to do important work that really ma
tters?At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex chall
enges.
We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to grow your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Se
rvices.
We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. You'll also have access to Employee Networks led by colleagues who are passionate about inclusion and be
longing.
Impact a better future
at Serco.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Strategy/Planning and Administrative
* Industries
Facilities Services
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