Job Title: Account ManagerLocation: Sydney (covering NSW and New Zealand)Salary: $115K base + Super | $180K OTEIndustry: SaaS / Managed Services Software / Cyber SecurityAbout The CompanyLeading provider of business automation and IT management software designed for Managed Service Providers (MSPs), IT solution providers, and technology teams. Their platform helps streamline operations, deliver exceptional customer service, and improve profitability through integrated tools for service delivery, cybersecurity, billing, and remote monitoring.About The RoleA leading software provider in the MSP space is seeking an energetic and consultative Account Manager to join a high-performing team. This role focuses on driving net revenue retention, managing renewals, and supporting partners across a portfolio of 170 accounts ranging from SMB to mid-market across NSW and New Zealand.This is a farmer-style role where success is driven by proactive partner engagement, collaboration with internal sales and support teams, and identifying expansion opportunities within an existing account base.Key ResponsibilitiesManage a portfolio of approximately 170 accounts across NSW and New ZealandConduct regular business reviews and engagement cadences with top-tier partnersDrive net revenue retention and reduce churn riskManage renewal cycles and ensure high customer satisfactionIdentify cross-sell and upsell opportunities within the existing portfolioCollaborate closely with Sales and Partner teams to address customer needsHandle partner support issues, billing queries, and service escalationsPromote education and enablement resources to drive partner successIdeal Candidate Profile3–5+ years in B2B account management or customer successExperience working with MSPs, IT resellers, or vendors preferredPrevious SaaS experience, ideally in mission-critical business softwareStrong communication and stakeholder engagement skillsOrganised and detail-oriented with CRM proficiencyTechnically curious and capable of managing product-related queriesComfortable using platforms like Salesforce and Power BIConsultative and commercially minded approachMotivated, coachable, and thrives in a collaborative environmentPerformance & KPIsTarget: $900K USD annual revenue growthAverage deal size: $6K–$7K recurring, up to $45K for larger opportunitiesMonthly target: 50+ client touchpoints and account reviewsSales tools include Salesforce, Power BI, and online learning portalsWhy ApplyCollaborative team with strong internal supportClear pathway to internal progression and AE opportunitiesFlexible hybrid work environmentAccess to advanced tools, training, and product education resourcesProven track record of account managers meeting and exceeding targetsInterview ProcessThree-stage process including:Initial interviewFollow-up interview with Sales LeadershipFinal interview with presentationThis is a fantastic opportunity to support a key portfolio of partners while growing your career in a mission-critical SaaS environment.Apply now to learn more.
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