Job Description
As a Night Manager, you will be responsible for overseeing the smooth operation of our hotel during the night shift. This includes ensuring guest safety and security, managing overnight hotel operations, and maintaining accurate financial records.
The ideal candidate will have previous experience in the hospitality industry, preferably in a similar role. They will also possess strong knowledge of Front Office systems and be able to provide flexibility to work a rotating roster, including weekends and public holidays.
Key Responsibilities:
* Lead nightly audits: balance revenue, process accounts, complete system backups, and prepare financial and occupancy reports.
* Oversee overnight hotel operations, ensuring guest safety, security, and compliance with fire and liquor laws.
* Supervise and support the Front Office team, manage rosters, and step in for other departments during the night shift.
* Ensure accuracy in reservations, guest accounts, and financial transactions while maintaining confidentiality and compliance.
* Communicate updates clearly to staff, maintain office systems/equipment, and uphold hotel policies and procedures.
* Provide outstanding guest service, resolving requests efficiently and performing reception duties when needed.
Required Skills and Qualifications
To succeed in this role, you will need:
* Previous experience of the night audit function for hospitality, preferably in hotels.
* Strong knowledge of Front Office systems, such as Opera Cloud.
* Ability to provide flexibility to work a rotating roster, including weekends and public holidays.
* Proven ability to be detail orientated, highly organised and be able to manage conflicting priorities.
* Strong ability to lead a diverse team and encourage high performance.
* Willingness to obtain or have a valid RSA and First Aid Certificate.
* Must have valid full working rights in Australia.
Benefits
In return for your commitment, we offer:
* A fun & rewarding work environment.
* Worldwide discounted accommodation for you AND your family & friends.
* Discounts products and services with our partners including gym membership, electronics and more.
* Access to internationally recognised learning and development programs and opportunities.
* Worldwide work and travel opportunities with our international network of hotels.
Referrals increase your chances of interviewing at our hotel by 2x
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