The key duties of the position include:
We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of roles.
Duties may include:
assisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their taxation, superannuation, and registration obligations
understand individual client circumstances and provide tailored advice aligned with current legislation, policy and procedures
engage in meaningful conversations to support and facilitate client's payment, lodgment and registration outcomes
navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.
Some roles will require working within a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.
Through active and strategic engagement, you will deliver tailored, contemporary and outcome focused solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems.
You will build and maintain positive client relationships while making informed decisions to resolve enquiries. You'll maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures.
You will work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements.
We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.
Getting to know the Australian Taxation Office
We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing. Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life. We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.