Job Title
We are seeking a highly skilled Administrative Coordinator to join our team. The ideal candidate will have experience in administrative, customer service, or compliance roles and possess excellent communication and organisational skills.
About the Role
The Administrative Coordinator will play a key role in supporting the delivery of personalised home care services. This involves executing a broad range of task-based and problem-solving duties to ensure the smooth operation of care services.
The role contributes to day-to-day service delivery across various areas including business support, client support, contractor compliance, and office administration.
Key Functions of the Role
1. Business Support: Execute operational and administrative functions to ensure seamless service delivery.
2. Client Support: Provide exceptional internal and external customer service by engaging confidently with internal and external stakeholders.
3. Contractor Compliance: Ensure regulatory and onboarding requirements are met for all contractors.
4. Office Administration: Maintain organised, responsive administrative practices to support efficient service delivery.
Education, Experience and Skills
The ideal candidate will possess the following essential skills and qualifications:
* Commitment to Engage and Align with Our Mission: Demonstrate a genuine commitment to align with our values and mission.
* Proven Experience: Possess proven experience in an administrative, customer service, or compliance role, preferably within health, aged care, or community services.
* Effective Communication Skills: Possess excellent verbal and written communication skills to engage confidently with internal and external stakeholders.
* Attention to Detail: Demonstrate high attention to detail and accuracy in data entry, record-keeping, and document management.
* Organisational Skills: Possess strong organisational and time management skills to manage competing priorities and meet deadlines.
* Regulatory Knowledge: Familiarity with or ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards.
* Problem-Solving Skills: Demonstrate initiative, problem-solving, and analytical thinking in a fast-paced environment.
* Technical Skills: Proficient in the use of Microsoft Office and administrative systems, with the ability to learn platforms such as Care Hub, Salesforce, and Coupa.
Desirable skills include:
* Certificate III or Higher: Possess a Certificate III or higher in Administration, Aged Care, Project Management, or a related discipline.
* Regulatory Knowledge: Familiarity with the Home Care Package Program Manual, Aged Care Quality Standards, or similar regulatory frameworks.
What We Offer
We offer a wide range of benefits to support your wellbeing, including:
* NFP Salary Packaging: $15,900 tax-free plus meals and entertainment benefit (up to $2,650 tax-free).
* Additional Leave Purchase Options: 14 weeks paid parental leave.
* Flexible Working Options: Flexible working arrangements to suit your needs.
* Discounts: Discounts on everyday products and services.
* Healthcare Memberships: Discounted healthcare memberships - access to network of fitness centres and pools for employees and families.
* Counselling Support: Free access to independent counselling support for employees and families.
* Health & Wellbeing Programmes: Health and wellbeing programmes to support your physical and mental health.
* Reward & Recognition Programmes: Reward and recognition programmes to acknowledge your achievements.
* Referral Bonuses: Referral bonuses for successful referrals.
How to Apply
If you are ready to make a difference, apply now! Please submit your application, including your resume and cover letter.