You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person at the front counter, by telephone, correspondence, in the field, and through outreach services in the community. Fieldwork is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring vigilance and risk management.What You Will Be DoingApprove high and very high need social housing applications, transfers, and quality assure application assessments.Develop effective professional relationships with stakeholders to improve customer outcomes and processes, manage formal internal and external complaints, and facilitate resolutions.Represent the department in appeals and attend the Queensland Civil and Administrative Tribunal.Supervise team activities and exercise delegation as required, including monitoring performance, workload management, addressing operational issues, and reporting.Additional ResponsibilitiesManage and assess properties, conduct condition appraisal inspections, and provide advice on maintenance requirements.Contribute to portfolio renewal plans and the implementation of property developments.Work regularly in the field, including meeting with customers in their homes. Conditions are changeable and can be volatile, requiring vigilance and risk management. Regional roles may involve intra-state overnight travel.Workplace SafetyLead and ensure the establishment and maintenance of a workplace safety culture by applying all policies and practices concerning Workplace Health and Safety as part of daily operations.Additional InformationApplications remain current for 12 months.Job Ad Reference: QLD/639971/25Closing Date: Friday, 13 June 2025Occupational group: Community Care
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