Insurance Claims Specialist
About Us
We're a leading network of accident repair facilities with over 120 outlets and more than 2,200 employees across Australia and New Zealand.
Our focus is on delivering quality and cost-effective repairs while providing exceptional customer service. We invest in our people's development to create leaders for the future.
This is an exciting opportunity for an experienced and qualified Insurance Loss Adjustor to join us.
As a key member, you'll be responsible for providing accurate and comprehensive quotes for accident repairs on vehicles. You'll apply your knowledge of motor vehicles and computer skills while interacting with clients and work providers.
Key Responsibilities:
* Providing excellent customer service
* Aaccurately quoting vehicles in a timely manner
* Completing quotes onsite, off-site, and online
* Processing vehicles by carrying out vehicle arrival inspections, including mapping and imaging
* Managing parts for repairs to ensure timely arrival and cost-effectiveness
* Assisting with production management where required
* Ensuring vehicles are repaired to their pre-accident condition
Requirements
* Proven experience within a similar position in the automotive smash repair industry
* Proven experience with AudaNet desirable
* Excellent customer service skills, including building rapport with customers and work providers
* Strong systems experience and competent computer abilities
* Excellent verbal and written communication skills
* Ability to meet strict deadlines and problem-solve with accuracy and attention to detail
* Ability to work effectively and collaboratively with the team
* Strong commitment to working safely and maintaining high attention to detail
Benefits include:
* Team environment
* Ongoing training
* Career opportunities
* Latest tools, equipment, and processes