Senior Client Service Officer Specialist – Homes NSW – Northern NSW District
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Senior Client Service Officer Specialist – Homes NSW – Northern NSW District
role at
NSW Department of Communities and Justice
.
Location: Northern NSW – Lismore / Tweed Heads / Ballina / Grafton
Talent Pool Creation
Clerk Grade 5/6 – $99,938 - $110,271 pa plus superannuation & annual leave loading
Generous leave entitlements including flex leave
Diverse and inclusive organisation
Your role
The Senior Client Service Officer Specialist (SCSO-S) assists clients in complex situations who require support to access housing or sustain their current tenancy. The SCSO-S builds strong relationships with the service sector and works across a range of housing programs such as the Rent Choice Suite (Start Safely, Rent Choice Youth) and Assertive Outreach. Working within existing guidelines, policies and systems, the SCSO-S increases efficiency and delivers improved service outcomes.
The SCSO-S is required to provide mentorship and support to the client service teams, offering instruction, purpose and direction to Client Service Officers (CSO) and demonstrating leadership qualities. Collaborating with CSOs, Team Leaders and internal/external service providers, the SCSO-S develops innovative strategies to improve client outcomes, contributes to continual improvement in efficacy and adds to a positive and collegial culture.
SCSO-S roles include a mixture of field work to engage with clients in situ, office-based work and attending meetings at sector partner offices. The Assertive Outreach work involves engaging with rough sleepers in early morning outreach groups with sector partners. A SCSO-S must be proactive, adaptive, ethical and positive, with exceptional time-management and communication skills suitable for a fast-paced and varied role.
Assertive Outreach – Talent Pool Creation
In Assertive Outreach (AO) the SCSO-S works closely with case workers in the Specialist Homelessness Services (SHS) organisations to conduct early-morning patrols. Collaboration with nurses, mental health professionals, NDIS and drug and alcohol workers ensures clients receive long-term housing and tenancy retention support. The SCSO-S maintains detailed data sets to keep AO operations running smoothly, responds to rough sleeper flags and coordinates Temporary Accommodation (TA).
What We're Looking For
Ability to work independently and manage your own workload
Excellent time-management, communication and administrative skills
Ability to establish and maintain relationships with internal and external stakeholders
A commitment to teamwork, excellence and continuous improvement
Client-service skills with an empathic approach to complex clients
A strong commitment to customer service
A strong commitment to a positive work culture
Leadership skills and mentorship of others
Creative and thoughtful responses to provide solutions to complex issues
Ability to commit to early-morning work a few times per week
To apply directly via the DCJ Careers site, click here. Search for the job and click the 'Apply now' button.
What We Offer
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
Applying for the Role
When applying you will need to:
Submit a cover letter (maximum 1 page) outlining how you meet the requirements and capabilities of this role and your experience working with complex clients.
Attach an up-to-date resume (maximum 3 pages).
Applications close
11:59pm AEST Sunday December 7, ****
Got a Question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Melea Hibbins on or at If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Robbie Chiplen on or reach out via: Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.
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