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Pandora is a retail environment like no other: our sales colleagues are able to craft the incredible with our customers every day; curating our beautiful hand-made jewellery to bring special moments to life.
We are seeking a results-driven, target-focused Retail Assistant to join the store team on a casual basis. If you dream of engaging customers, achieving and exceeding sales goals, and making a lasting impression on your customers then Pandora is the place for you
The role
Our retail assistants are our brand ambassadors, and the link between our products and our customers. They lead the success of the store by influencing sales, excelling in customer service, and sharing their knowledge of our products and brand.
You'll get to interact with people on every shift to help create their special memories through dreaming, daring, caring and delivering.
What to expect from the role
1. Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, units per transaction and average transaction value
2. Build the bond between our brand and our customer by answering queries, providing exemplary service and adapting your approach depending on individuals' personalities, loves and needs
3. Learn and confidently share Pandora product knowledge to maximise sales and provide an unforgettable customer experience
4. Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data
5. Assist with product deliveries; unloading and storing in the correct spaces in store
6. Merchandise the store and maintain high shop floor standards; take pride in your environment
7. Operate the till system, handle financial transactions including returns and exchanges
We look for passionate and motivated team players. We encourage our team members to express their individuality by styling Pandora jewellery in their own way, and sharing these ideas with our customers:
- Our retail assistants give a voice to people's loves every day, so building rapport and engaging naturally is important to us
- A natural ability to see opportunities in achieving and over-achieving sales targets
- Ability to work well under pressure in a fast-paced, sales-driven environment: our products are very popular, so stores are often busy
Our people are an integral part of our success. We offer a competitive rewards package:
- A highly competitive hourly rate of pay
- A fun and engaging working environment, no two days will be the same
Pandora is the world's largest jewellery brand, specialising in accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to sustainability and aims to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora ANZ
Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has become the fourth largest market for the Danish jewellery house, with 146 stores across the network, 130 employees in corporate, and over 800 in retail.
Pandora's recruitment procedures are transparent and fair, providing all candidates with equal opportunities. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age. If you require reasonable adjustments during your interview(s), please inform us as soon as possible.
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