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Customer service manager

Brisbane
DW commercial cleaning services
Customer Service Manager
Posted: 4 June
Offer description

Join DW Commercial Cleaning Services as a Client Service Manager

At DW Commercial Cleaning Services, we've proudly served Brisbane, Gold Coast and the Sunshine Coast for over 12 years, delivering cleaning services across diverse industries—industrial sites, warehouses, healthcare, hospitality, and offices. Our growth has created an exciting opportunity to expand our team with a Client Service Manager who is hands‐on, passionate and committed to excellence.

About the Role

As our Client Service Manager, you'll play a key role in supporting daily operations across multiple sites on the Sunshine Coast and Northern Brisbane. This isn't a desk job—you'll be on the road, training and mentoring a culturally diverse cleaning team to ensure they deliver outstanding results. We're looking for someone ready to get their hands dirty, lead by example and foster a culture of quality and safety.

What You'll Do
* Train, mentor and motivate cleaning staff and subcontractors to uphold high standards
* Oversee completion of specialised cleaning tasks such as steam carpet cleaning, strip & seal, high‐pressure cleaning, floor scrubbing and window washing
* Ensure strict adherence to quality assurance and workplace health and safety regulations
* Support the Operations Manager with new site start‐ups and staff inductions
* Conduct random inspections and audits on‐site to maintain excellence
* Communicate effectively with the team and management to resolve any issues
What We're Looking For
* At least 2 years' experience in commercial cleaning, including skills with strip & seal, carpet cleaning, high‐pressure cleaning and buffing
* Strong knowledge of cleaning equipment such as auto scrubbers and high‐pressure cleaners
* A valid driver's licence and willingness to travel to multiple sites
* Excellent communication and organisational skills, with an eye for detail and time management
* Ability to work independently, prioritise tasks and take initiative
Why Work With Us?

We provide a company vehicle, all necessary cleaning equipment and a mobile phone to help you succeed. You'll be part of a supportive, growing team that values dedication and hands‐on leadership. This role offers the chance to make a real impact, grow your skills and enjoy a varied and rewarding work environment.

Ready to Apply?

If you're a motivated leader who thrives on practical work and team building, we'd love to hear from you. Join us and help shape the future of commercial cleaning in Brisbane and the Sunshine Coast.

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