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Key account manager

Melbourne
at
Key Account Manager
Posted: 5 April
Offer description

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Biome Australia, creator of Activated Probiotics, is an ASX listed (BIO), B Corp-certified company dedicated to improving the health of Australians. We produce research-backed products designed to improve patient outcomes. We support Australian universities conducting research into the microbiome, and partner with community-minded healthcare professionals to provide evidence-based natural medicine solutions for specific health concerns.

What We Offer

Biome Australia is an equal opportunities employer. As a B Corp certified company, sustainability and accessibility are important to us. We offer a friendly and inclusive workplace with a fun and family-like culture. We are committed to supporting our team members and providing ongoing employee education and training. Our head office is located on Wurundjeri land, Melbourne.

Our Team

The Biome Australia team is a group of like-minded humans who care passionately about providing high-quality products and education to healthcare professionals. We stay at the cutting edge of microbiome science and strive to provide evidence-based solutions to pressing health concerns. We work to effectively communicate the science behind our products, and to guide healthcare providers to best help their clients.

The Role

In this role, you'll manage relationships with national and state-based pharmacy banner groups, overseeing educational and promotional planning, new line submissions, stock forecasting, and planogram compliance. You'll identify and cultivate brand advocates for Activated Probiotics and Activated Therapeutics within these groups, attend both day and evening meetings, and deliver timely field intelligence and qualitative customer reporting to head office. You'll ensure meticulous execution of action plans, safeguard company assets, uphold all legal, ethical, and regulatory standards, and be available for travel to the Melbourne head office for meetings with senior management when required if located remotely.

Key Responsibilities & Accountabilities

* Managing national and state-based banner groups (pharmacy)
* Responsible for educational and promotional planning with each group
* Responsible for new lines submissions
* Forecasting of stock levels at banner groups
* Proactively identify, nurture and manage Activated Probiotics and Activated Therapeutics brand advocates across the banner groups
* Attend educational and other evening meetings that are considered part of daily activities
* Provide timely and accurate field intelligence to management
* Ensure thorough execution of agreed action plans
* Ensure appropriate care for all company assets
* Ensure activities comply with legal, ethical and regulatory standards
* Be available for travels to head office in Melbourne for face‐to‐face meetings with senior management as and when required
* Qualitative reporting on key customers back to head office

Proven track record in sales or key account management within the pharmaceutical or nutraceutical sectors

Strong experience managing relationships with pharmacy banner groups or similar retail/healthcare channels, including new line submissions, planogram compliance, and promotional planning

Demonstrated ability to develop and execute account plans that deliver measurable commercial results

Excellent relationship‐building and stakeholder management skills, with the ability to identify and cultivate brand advocates

Strong communication and presentation skills, with confidence engaging healthcare professionals in both formal and informal settings (including evening meetings)

Sound understanding of Australian pharmaceutical regulatory and compliance requirements

Self‐motivated and results‐driven, with strong organisational and time‐management skills suited to an autonomous, field‐based role

Proficiency in CRM systems and sales reporting tools

Willingness and ability to travel, including to head office as required if not based in Melbourne

Highly Desirable

Experience with stock forecasting and managing inventory levels within banner group or wholesale environments

Financial acumen with experience managing budgets and interpreting sales analytics

Knowledge of the microbiome, probiotics, or evidence‐based natural medicine categories

Existing relationships with key pharmacy banner groups

Experience working with or selling to integrative or complementary healthcare practitioners

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Your application will include the following questions:

* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a key account manager?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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