Overview
Operations Manager with Telecom Domain experience, located in Sydney. Annual gross compensation: 108,571-119,893 AUD. Flexible working arrangements (hybrid, reviewed case‐by‐case basis).
Short Description
We are looking for an Operations Manager with overall 15+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.
Roles and Responsibilities
* Lead a team of 10+ members in providing Delivery or L1/L2 support for telecom network applications.
* Extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.
* Provide technical guidance to team members for delivering new product features.
* Manage stakeholder relationships and communicate effectively with customers.
* Handle major incident management, ensuring timely resolution and effective communication.
* Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives.
* Conduct weekly and monthly status meetings to review team performance and progress on ongoing issues.
* Manage and troubleshoot applications including DNS, DHCP, Radius and in‐house applications (primarily built in Perl and Python).
* Oversee and support multiple databases, ensuring their optimal performance and availability.
* Implement and drive service improvement initiatives to enhance support processes.
* Perform problem management to identify and address recurring issues.
Skills / Competencies
* Proven experience in leading a support team of approximately 10+ members and driving service improvement initiatives.
* Strong stakeholder management and customer communication skills.
* Experience in major incident management and problem management.
* Experience in supporting telecom network‐related applications, with at least 1‐year onsite experience.
* Proficiency in application (Linux based) and database support.
* Exposure to Perl, Python, Java based applications, DevOps Tools, Kubernetes, Rancher, Grafana, DNS, DHCP, WebMail, Database and Application clusters, Airflow, Ansible etc.
* Experience with weekly and monthly reporting and running status meetings with customer stakeholders.
* Telecom OSS Domain experience (3+ years).
* Excellent customer interfacing skills.
* Excellent written and verbal communication skills.
* Strong attention to detail and outstanding analytical and problem‐solving skills.
Preferred Qualifications
* Experience in Python/Perl development.
* Hands‐on experience writing PL/SQL, UNIX Shell scripting, Git & Jenkins.
* Knowledge of other containerization technologies (e.g., Docker).
* Experience with other database systems (e.g., MySQL).
* Familiarity with monitoring and logging tools (e.g., Prometheus).
* Experience with cloud platforms (e.g., AWS, Azure, GCP).
* Understanding of telecom protocols and architectures.
Educational Qualifications
* Engineering bachelor's or master's degree level or equivalent.
Benefits
* Income Protection Insurance.
* Paid Parental and Volunteer leaves.
* Employee Assistance Program (EAP).
* Flexible working arrangements (hybrid, reviewed case‐by‐case basis).
* Health Insurance Discount and Well‐being Program.
* Access to Fitness and Gym Memberships.
* Salary packaging and novated leasing.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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