Overview
Guest Service Agent role at Sheraton Hotels & Resorts.
Location: Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, NSW, Australia
Position Summary
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Desk Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Responsibilities:
Assist guests arriving and departing the hotel through the check-in and check-out process
Handle general inquiries, creating meaningful guest experiences tailored to guests' requirements
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
Support the front office team in general operational tasks
Take guest reservations and perform cash handling and credit card responsibilities
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
About You
Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to advance your career
Self-motivated, driven and energized in a fast-paced environment
Smart solutions mindset with a can-do attitude
Our Benefits
Exclusive staff discounts on food and beverage and hotel rooms (including properties within the Marriott International group) for you, your family and friends
Life with the Works program offering flexible working hours and locations, sabbatical leave, and paid leave during your birthday month
Access to internationally recognised training programs and career opportunities within Marriott International
Employee Assistance Program supporting physical, emotional and financial wellbeing
Employee Referral Incentives for referrals
Opportunity to work with the world's largest hotel network that values equality, diversity and inclusiveness
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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