Service Delivery Officer (Technical Services Team)
The Development Assessment Branch assesses developments and undertakes investigations relating to planning, building, plumbing, and engineering. These Services are provided through 5 programs.
Part of the Planning Assessment and Technical Services program, and reporting to the Technical Services Coordinator, the Service Delivery Officer in the Technical Services Team is a truly unique opportunity.
As a Service Delivery Officer, you will provide support to a team of specialist planners and engineers who service a diverse group of internal and external stakeholders.
Additionally, your role will include:
* Maintaining team inboxes, spreadsheets and calendars.
* Assisting with meeting and memo preparation, invoicing and Infrastructure Agreement processes, responses to customers, creating and completing Pathway tasks and customer requests, and recording and refining processes.
* Providing high quality customer service to internal and external customers as the first point of contact for the team including the completion of simple enquiries and written advice.
* Developing an exceptional understanding of the responsibilities and services that the team provides to direct enquiries and workload to the appropriate areas of the team or broader branch/Council.
* Preparing and checking infrastructure agreements for Stormwater Quality and Vegetation Clearing as directed by technical specialists in the team.
* Preparing invoices for funds secured through Stormwater Quality and Vegetation Clearing Infrastructure Agreements.
* Adding necessary inputs into registers and TechOne to support Infrastructure Agreement and invoicing processes.
* Assisting with administrative duties associated with the Development Engineering Undergraduate (DEU) Program.
You'll possess
* Strong customer service skills with the ability to act as technical expert who can translate complex information into simple concepts to facilitate customer understanding and manage expectations.
* A knowledge of the applicable legislation associated with the respective service area.
* Effective communication and interpersonal skills to engage and negotiate with members of the public and stakeholders.
* High level written communication skills to produce accurate, evidence-based correspondence and briefings.
* Knowledge of town planning is advantageous but not essential.
* Qualifications in Project Management and a high level of knowledge of the development industry is highly desirable.
* A Diploma of Local Government (Planning) or similar, to be considered for Level 5
* Tertiary qualifications in Engineering, Planning or an equivalent qualification with knowledge of one or more of these specialist planning functions: urban design, CPTED, social, parks, emissions and/or environmental planning (bushfire, vegetation, ecology, biodiversity and waterways) or specialist engineering functions: environmental (acid sulcate soils, acoustics, air quality and waterway management), hydraulic, traffic, transport and stormwater) to be considered for Level 6.
What's in it for you?
Additionally, to the council wide benefits (below) we will give you access and support to attend forums, networking events, seminars and conferences in a flexible, supportive team environment.
Why choose Logan City Council?
We have a friendly, customer centric culture, supporting diverse and collaborative working relationships across the organisation, with a connection to purpose and community.
In addition to being centrally located, Logan City Council has great benefits to help support your professional and personal growth including:
* Salary range $85,075 (level 4.1) per annum + superannuation
* Generous Leave Options - Dedicated leave for medical appointments like the dentist + you can accrue up to 4 days leave to be taken over Xmas and NY period. Save your annual leave for YOUR holiday.
* Work-Life Balance - Full-time hours worked over a 9-day or 8-day (72.5hr) fortnight, equating to an extra 22/44 days off each year!
* Flexible Work - We support work-life balance with flexible working arrangements.
* Health & Wellness - Fitness Passport Program for a healthier lifestyle. Look after your health with our Corporate BUPA discount.
* Salary Packaging - Why not look into the right vehicle lease for your needs?
* Professional Growth - Take advantage of ongoing learning and development opportunities.
* Supportive Environment - Benefit from our Employee Assistance Program for your wellbeing.
* Engage- Enjoy the benefits of our active social club and engage with colleagues.
Who we are and the community we serve
The City of Logan is entering an exciting new phase with big picture thinkers helping to shape our future. There's purpose in our step and fresh energy in the air, with a focus on delivering exceptional service and value for money - with heart.
Here, neighbourly love is strong; environmental and business values run deep; and culture, heritage and diversity are in our DNA. The people of Logan are proud there are mavericks, makers and innovators who call this city home. We know our community and we care about them, when you join our Council, we want you to feel valued and understand how you are helping to shape the future of Logan.
Interested? Apply Now!
Please press the \"Apply\" button and follow the prompts by closing date of 08 March 2026.
For more information, email **********@logan.qld.gov.au
Important Note:
* All documents are to be uploaded in PDF format & submitted online.
* Unsolicited applications will not be accepted.
* Applications will be retained for up to 12 months for future consideration.
* If you require assistance or an adjustment throughout the recruitment process, please contact *******@logan.qld.gov.au
Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
Please click the link for more information about Logan City Council's Application process - Logan City Council