Add expected salary to your profile for insightsJoin the change. Together, we'll make historyAs we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country, and we want you to be part of it. This moment will define our time and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe, and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future, and we want you to join in.About the roleAs a Transition Lead reporting to the Manager, Vendor and Strategic Initiatives, you will oversee the seamless transition of services, systems, and processes within the Customer Solutions function. This leadership role involves guiding a dedicated team through complex changes, ensuring minimal disruption to daily operations. Your work will require close collaboration with internal stakeholders and external partners to align expectations, coordinate deliverables, and maintain operational continuity throughout the transition.The successful candidate will be accountable for delivering all transition-related outcomes within scope, timelines, and budget. You will apply strategic oversight and project management skills to meet organizational goals, focusing on quality, risk mitigation, and stakeholder engagement. This role is ideal for someone who thrives in dynamic environments and is passionate about driving transformation effectively and efficiently.What you'll be doing:Lead and Govern Transitions: Act as the single point of contact for all transitions within Customer Solutions, governing end-to-end delivery and ensuring alignment with business objectives, timelines, and compliance standards.Strategic Planning and Execution: Develop and execute comprehensive transition plans using 5-D principles, with milestones, toll gate criteria, and success measures to ensure seamless execution.Stakeholder Engagement and Communication: Collaborate with senior leadership, vendors, and stakeholders, providing regular updates and maintaining open communication throughout each transition phase.Risk and Change Management: Proactively assess environmental changes, risks, and issues, implementing mitigation and change management strategies to maintain momentum and ensure delivery.Business Readiness and Enablement: Create acceptance and enablement plans for transitioning services into Business-as-Usual (BAU), ensuring smooth handovers.Team Leadership and Culture Building: Foster a high-performing, engaged team culture through coaching and feedback, adapting to priorities to deliver excellent customer experiences.About you:Stakeholder & Communication Skills: Proven ability to manage stakeholders at all levels, with influencing, negotiation, presentation, and high-quality communication skills.Project & Change Management Expertise: Experience in project management, coordinating multiple initiatives; familiarity with PCI change management, Agile, Lean, and Six Sigma is a plus.Adaptability & Continuous Improvement: Flexible mindset with a passion for continuous improvement and thriving in fast-changing environments.Cross-Functional Collaboration: Skilled in working across teams to align and ensure seamless delivery.Technical & Analytical Capability: Experience with Jira, Confluence, Microsoft Suite, SQL, SAP BW, Business Objects, and strong analytical skills.Industry & Regulatory Awareness: Understanding of contact centre operations in Energy and Telecommunications, with awareness of regulatory and legal implications.Benefits at AGL include:Flexible work options including hybrid arrangements.Discounts on energy, telcos, and solar plans.Participation in Energise, our recognition program.20 weeks paid parental leave for primary carers.Additional recharge leave annually.Diversity & inclusion initiatives.Novated leasing and Electric Vehicle subscriptions.Study assistance, share purchase plans, and insurance deals.*Benefits may vary over time and by role/location.Inclusion at AGLWe value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and LGBTQ+ members. We offer reasonable adjustments during recruitment and respect privacy. More info at: www.agl.com.au/careersAGL is a Circle Back Initiative employer: We commit to responding to every applicant. Our pre-employment process includes a criminal history check and possibly a medical assessment. Your application data will be managed per our Privacy Policy. We do not accept agency submissions without approval.LocationDocklands VIC 3008Job Family GroupBusiness and Organization Analysis ManagementHow do your skills match this job?Sign in and update your profile to get insights.At AGL, we believe energy makes life better. We are committed to transforming energy production, sharing, and consumption in Australia, investing in sustainable solutions, and innovating in energy and essential services to enhance Australians' lives and preserve the environment for future generations.
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