Opportunity As an Account Director at Vocus, you will lead the strategic management of a portfolio of key Western Australian customers, acting as a trusted executive partner and advocate. This senior role focuses on driving customer retention, sustainable revenue growth, and long‑term value through deep relationships and commercial leadership.
Responsibilities
Set and execute account strategies for assigned customers, including detailed account planning, relationship development, and achievement of retention and growth targets.
Develop long‑term account plans that align with customer business objectives, identifying white‑space opportunities to enable consistent upsell and cross‑sell growth.
Build and maintain strong relationships with senior and executive stakeholders through regular business reviews, strategic engagement, and value‑led conversations.
Govern contract renewals by proactively identifying risks, managing negotiations, and securing on‑time renewals to minimise churn.
Drive incremental revenue through additional product adoption and solution upgrades, partnering with pre‑sales teams to position tailored solutions.
Own the governance of service and support escalations, coordinating internal teams to ensure issues are resolved efficiently while maintaining customer confidence and trust.
Exceed retention and expansion targets across the account portfolio, with accurate forecasting and disciplined opportunity management.
Maintain high‑quality account plans, opportunity pipelines and engagement records in the CRM to provide visibility and insight across the organisation.
Qualifications
Minimum 10+ years’ experience leading strategic or enterprise customer accounts.
Broad experience in executive‑level account leadership and complex commercial environments.
Bachelor’s degree preferred; MBA desirable.
Expertise Areas
Account planning and coverage, including white‑space and expansion strategy.
Executive and C‑suite stakeholder management.
Commercial acumen, contract renewals and pricing governance.
Cross‑sell and upsell execution with strong pipeline discipline.
Deal strategy support and forecast governance.
Value proposition development and solution positioning.
High‑impact written and verbal communication.
Confident executive‑level presentation and influence skills.
Benefits
Diverse and dynamic teams with a supportive and inclusive culture.
Comprehensive career development plans with ongoing training and support.
Flexible hours and a hybrid working environment.
Generous discounts on power, gas, mobile and internet, plus discounts at over 400 retailers.
Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year.
Study assistance programs.
Health and wellness offerings, including wellbeing initiatives.
EEO & Accessibility Statement We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We encourage applications from all backgrounds, ages, origins, genders, sexual orientations, identities, or abilities.
If you have any accessibility requirements, please let us know so we can make adjustments to support you throughout the recruitment process.
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