About the Role
Located in our Mount Ommaney Service Centre, our Retail Sales Advisors are enthusiastic brand ambassadors, providing the ultimate customer experience through handling calls from customers with after‐sales support queries, answering technical questions about machines and cross‐selling Dyson products and services to existing owners. As the face of Dyson, you will play a key role in driving the Dyson passion and generating excitement around our products. To be suitable for this role you must be available for weekend work.
Main Responsibilities
* Deliver a positive customer experience that exceeds customer expectations in an effective and timely manner
* Take ownership and troubleshoot customer issues, aiming for a first touch resolution
* Perform hands‐on technical diagnostics and provide a resolution where applicable
* Take personal responsibility for advising customers of promotions and new technology by cross‐selling Dyson products and services
* Carry out product demonstrations where required
* Advise customers of repair quotes both over the phone and over the counter
* Maintain customer account information in an accurate manner via our CRM system
* Process shipping labels and dispatch customers' machines using courier service
* Process payments via cash, credit card or cheque and complete end‐of‐day balance
* Record and complete tracking of all interactions with customers in a computerised database
* Respond to email requests for information from managers and others within the business
* File invoices and other office administrative duties as needed
* Keep the showroom or display area neat, clean and tidy
* Upsell products if required to ensure the customer has the best Dyson product for them
* Educate customers on all Dyson products that are available for purchase
* Ensure stock on display is in working order
About You
To be successful in this role, you will have a keen interest in technology with the ability to communicate how machines work differently. You're confident in your approach, a collaborative team player who is passionate about delivering an exceptional and memorable customer service experience.
Previous Skills & Experience
* Previous work experience within customer service and/or sales
* Experience with data entry or administration with an understanding of Excel and CRM systems preferred
* Previous experience handling cash, EFTPOS and credit card facilities
* Strong interpersonal skills with an ability to communicate complex information simply
* Ability to push, pull and lift 12 kgs
At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.
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