We are seeking a friendly and professional receptionist to work at our small animal veterinary clinic. This role requires a dedicated individual who can provide a high standard of care to our clients and patients alike. The clinic can become busy at times, so the ability to work well under pressure and remain calm in emergencies is essential. As a Veterinary Receptionist, your role will involve: Frontline customer service: Be the first point of contact for clients, greeting them warmly and helping with their enquiries (in person, on the phone, and via email).Appointment scheduling: Book client appointments and manage the clinic's daily calendar.Client communication: Provide clear, helpful information about our services, treatments, and preventive care options.Administrative tasks: Handle office duties such as managing client records, processing payments, and keeping the reception area organised.Support the veterinary team: Assist in maintaining a smooth operation of the clinic by liaising between the clients and the veterinary team. Rota Pattern Our people are at the heart of everything that we do, that's why we know that work-life balance is vital in supporting our people to be their best selves. We are open to flexible working 5 days but a share in the later shifts is needed which finish at 7pm. The weekend rota is usually 1 in 2 working Saturdays from 7:45 am to 12:15 pm and weekends can be swapped if needed. There are no out of hours. In addition to a competitive salary, you will benefit from: 6.6 weeks annual leaveAdditional annual leave for your birthday which will be added to your holiday allowanceEnhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy payCycle to work schemeInitiatives focused on employee wellbeingNon-accidental injury supportLearning and development opportunities via the IVC Evidensia AcademyPawsome Benefits - reward gateway giving discounts and cashback with 100's of retailersPension schemeDiscounted staff pet careAt IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.