**Role Description:**
* A Customer Service Representative is required to provide a welcoming and supportive experience for customers visiting the branch.
As the first point of contact, you will engage in meaningful conversations to uncover customer needs and provide tailored support using your knowledge of financial products and services. This role requires addressing everyday banking queries and referring customers to specialists in Home Loans or Business Banking to ensure they receive the right guidance.
This is a full-time, branch-based role with varied hours across Monday to Friday. The ideal candidate will possess excellent customer service skills, numerical accuracy, and a genuine passion for helping people.
We welcome applicants with no prior banking experience as we are committed to their success from day one. Comprehensive training will be provided on our banking products and services, ensuring you have the necessary knowledge to thrive in this role.
Key Responsibilities:
* Assist customers with banking transactions, including cash deposits and withdrawals.
* Educate customers on digital platforms such as online banking and mobile apps.
* Identify opportunities to improve customers' financial wellbeing through tailored solutions.
**Requirements and Qualifications:**
* Customer Service Experience: ideally in a customer-facing role.
* Numerical Skills: proficiency in handling cash and accuracy in financial transactions.
* Personality: an energetic personality coupled with a genuine passion for helping people.
* Resilience: ability to remain calm and composed while handling challenging situations.
* Adaptability: a willingness to learn and adapt to new banking procedures and technologies.
**Benefits:**
* A variety of leave options, including Culture, Lifestyle, and Wellbeing leave.
* Tailored learning and development opportunities to help grow your career within the bank.
* Lots of opportunities to give back to the community through volunteering initiatives.
**Why Choose Us?**
* We're committed to making this bank the best place to work in the country.
* Special offers on banking products and discounts from top brands.