External Security Vetting Quality Assurance Specialist
This is an exciting opportunity to secure your place in our team. As a quality assurance specialist, you will be responsible for conducting thorough checks across security clearance cases, from Baseline to NV2.
You will play a key role in implementing and continuously improving our quality assurance processes, setting new standards in quality excellence in vetting. This will require hands-on support for complex cases, identifying trends in quality and performance (which will feed into training requirements). In this role, you will also be responsible for providing coaching, training, and mentoring for Vetting Analysts.
Our roles can potentially be adjusted to accommodate flexible working arrangements and/or reduced hours. Please discuss potential options with us.
Your Key Responsibilities
* Quality assurance - conduct ongoing QA for all allocated cases, ranging from Baseline to NV2, aligning to the quality expectations and procedures/policies for PSPF.
* Quality assurance management - help to manage the QA case queue. Support and maintain quality assurance policies and procedures to ensure compliance with Agency and EY standards. Provide inputs into quality measurement and reporting.
* Training delivery - facilitate and deliver training/updates/coaching based on identified trends and from QA, as well as supporting a continuous development program for current/experienced vetting analysts using different techniques to engage a virtual audience.
* Complex case support - provide hands-on support for complex cases, using experience and vetting knowledge to enable vetting analysts to complete the case.
* Performance metrics and reporting - prepare and present reports on training outcomes, quality metrics (based on agreed KPIs), and improvement recommendations to senior management.
* Continuous improvement - stay informed about industry trends, best practices, EY quality and performance trends to inform training methods and focus.
Required Skills and Qualifications
* A minimum Negative Vetting Level 1, with the opportunity to upgrade to Negative Vetting 2 as required.
* Certificate IV in Government (Personnel Security Vetting).
* Vetting and QA experience (essential) in Government or similar high-security environments.
What We Offer You
* Career development: At EY, your career is yours to shape. We'll develop you with future-focused skills and equip you with world-class experiences.
* A comprehensive benefits package: From a yearly wellness incentive, to access to additional leave, and family-friendly policies, including paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally.