Job Opportunity
We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and technical assistance.
About the Role:
* To provide first-class support services to clients, resolving technical issues efficiently and effectively.
* Research and analyze problems using available resources and expertise.
* Provide clear guidance and instructions to clients on troubleshooting and resolution procedures.
* Maintain accurate records of all interactions and resolutions using our IT Service Management system.
* Identify and prioritize urgent situations, collaborating with relevant teams as necessary.
* Track and resolve problems and requests, documenting all resolutions.
* Create and manage user accounts and mailboxes within our AD environment.
* Contribute to the effectiveness of our IT Operations by sharing knowledge, documenting processes, and enhancing our overall performance.
Requirements:
* Strong experience in Microsoft 365 administration.
* Possession of an IT-related degree is essential.
* Previous experience working on a service desk, preferably with 6-12 months of experience.
* Expertise in Windows 10/11 and Apple iPhone/iPad/MAC systems.
* Excellent communication skills and empathy.
* Able to learn quickly and adapt to new technologies.
* Demonstrated problem-solving and troubleshooting abilities.
* Ability to work under pressure and meet deadlines.
What We Offer:
* An extensive benefits package, including exclusive discounts and vouchers from leading retailers.
* Cheap corporate health insurance options.
* Novated leasing consultations and assistance.
* An e-learning platform offering access to a library of courses and learning paths.
* An Employee Assistance Program dedicated to employee well-being and mental health support.
* Fitness Passport membership, providing access to fitness centers across Australia at a subsidized rate.
* Career growth opportunities within our network.
* The chance to be part of a large organization focused on delivering positive outcomes to Australians.