Medical Office Administrator - Western Sydney
Your new company
Hays Recruitment is pleased to partner with a new health practice dedicated to providing expert care in various areas. Committed to supporting individuals of all ages in achieving their health and wellbeing goals through compassionate, evidence-based care, this collaborative team is seeking a warm, organised, and proactive Medical Administrator.
Your new role
You will play a vital role in ensuring smooth and efficient daily operations by providing strong administrative and clerical support to the team.
In this role you will:
* Greet and assist clients with professionalism and empathy, ensuring a positive first impression
* Manage all front desk communications, including calls, emails, and appointment scheduling across various disciplines
* Oversee check-ins and check-outs, ensuring a seamless experience for clients and practitioners
* Maintain accurate and confidential client records, adhering to privacy regulations and best practices
* Coordinate practitioner schedules and room bookings, optimising availability and workflow efficiency
* Monitor and manage office and clinical supplies, ensuring stock levels meet operational needs
* Support internal communications, including email updates and optional social media engagement to enhance outreach
* Provide clear and concise information regarding services, fees, and appointment availability
* Handle client enquiries with discretion and professionalism, resolving concerns effectively
* Send timely appointment reminders and follow-ups, enhancing client engagement and retention
* Process payments and issue receipts, ensuring transactions are accurately recorded
* Maintain financial records, reconcile transactions, and assist with bookkeeping to support accounting processes
What you'll need to succeed
To be successful in this role, you will have:
* Minimum 2 years of experience in a receptionist or administrative role
* Strong communication and interpersonal skills to engage with clients and staff effectively
* Proficiency in Microsoft Office, including Word, Excel, and Outlook
* Basic knowledge of invoicing and financial records
* Keeping supporting daily operations
* Ability to multitask and work independently in a fast-paced, multidisciplinary setting
* Understanding of health billing processes (desirable)
* Experience using accounting software for financial administration (desirable)
* First Aid certification is advantageous.
What you'll get in return
This is an opportunity to join a rewarding organisation on a full-time basis, offering plenty of room for growth within a dynamic new environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.