Facilities and Operations Manager
This role encompasses the oversight of daily operations in short-term accommodation properties, including government and commercial cleaning contracts.
Main Responsibilities
* Manage Daily Operations: Oversee day-to-day operations of multiple accommodation and commercial properties.
* Staff Supervision: Recruit, train, supervise, and schedule all staff to ensure consistent performance and service standards.
* Scheduling and Cleaning Standards: Coordinate housekeeping schedules, cleaning standards, and turnover timelines.
* Procedure Development: Create and implement procedures and checklists to coordinate service delivery, workforce management, and operational standards.
* Task Allocation: Allocate and supervise tasks for cleaners, maintenance teams, and service providers.
* Property Presentation: Oversee and inspect property presentation to ensure quality and readiness.
* Booking Management: Manage booking calendars, guest communication, check-ins, and check-outs.
* Customer Service: Respond to guest enquiries, issues, and complaints professionally and on call.
* Maintenance and Repairs: Organize repairs, maintenance tasks, and monitor property condition.
* Record Keeping: Maintain operational records, reports, and compliance and insurance requirements.
* Communication: Communicate with property owners regarding property performance, bookings, and maintenance.
* Guest Experience: Implement improvements to guest experience, property presentation, and operational efficiency.
* Inventory Management: Manage inventory of cleaning supplies, guest amenities, and maintenance materials, and procure new items as required.
* OHS Compliance: Ensure all operational activities comply with workplace health and safety regulations, local council requirements, and industry standards.