Our company prioritizes care for our customers, the planet, and each other. We foster an inclusive workplace where everyone feels like they belong, promoting a culture of lifelong learning, development, and global mobility.
About The Role
* Manage a portfolio of early claims-related complaints to positively influence claims cost outcomes through commercial decision-making that benefits both parties.
* Act as an escalation point for technical advice and customer complaints, providing expert guidance to resolve complex service or technical issues.
* Identify trends through handling technical complaints escalations to drive improvements in customer and business outcomes.
* Assurance Support: Support the execution of the Quality Assurance Framework by delivering training needs at both individual and team levels in consultation with the manager.
* Assist in the onboarding process of new staff members, ensuring they are well-equipped with the necessary technical knowledge.
We require extensive experience or cross-training in Motor Claims, with a thorough understanding of their technical aspects and acting as a subject matter expert.
About You
* Proven experience as a Senior Claims Consultant, demonstrating strong customer focus and dedication to customer satisfaction.
* Ability to plan and prioritize effectively, organize tasks, and manage competing priorities and demands.
* Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
* Passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
* Tertiary qualifications in a relevant discipline and/or Australian and New Zealand Institute of Insurance and Finance (ANZIIF) equivalent will be ideal.
Benefits And Perks
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development, and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer.
About Our Culture
* We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations, and abilities are welcomed and valued for the unique perspectives and talents they bring to work.
* We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.