Your role at St John of God Geelong Hospital Join our Emergency Department team on a casual basis as a Receptionist, you will be the welcoming face of the hospital and provide high‑quality support to patients, visitors, caregivers and clinical teams. In this vital frontline role, you will manage enquiries, coordinate calls, maintain accurate patient records, support admissions, and assist with administrative tasks including billing and mail management. To be considered for our Casual roles you will be required to participate in a 24 hour, 7 days per week working roster. The Position
* Participate in handover between shifts
* Coordinate telephone calls and messages promptly and professionally.
* Maintain patient records ensuring accuracy and currency of details
* Assist patients, visitors and general public with enquiries and directions.
* Receive and create pre-admission forms, checking health insurance details and notifying patient of any extra charges they may incur.
* Admit new admissions for the day.
* Distribute and coordinate ingoing and ongoing mail and faxes.
* Photocopying and other duties as required.
* Coordinate with the Manager, HIS or Hospital Coordinator of any problems encountered whilst of duty.
* Maintains cordial relations with patients, family, all ancillary staff and other members of the department.
* Work with Doctors and Nurses, helping with any admin task they may need.
You will have superior communication skills with the ability to relate to hospital staff, patients, families and medical staff. You will have a knowledge of medical terminology and excellent attention to detail and the ability to problem solve. To succeed you will have the ability to prioritise and multitask a busy and varied workload with experience in the health industry highly regarded. Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.
The Benefits:
* Casual rate: $37.94 to $39.03 per hour (includes casual loading) plus 12% superannuation
* Casual position available
* As a casual employee, you can salary package a percentage of your earnings each pay period
* Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
* Innovative Professional Development opportunities
* Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
For more information contact Rachael Lukasek, Team Leader Patient Administration on If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.