With great pride, we build homes and futures so that generations of Australian families can create lasting memories.
The Simonds story
The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the heart of Simonds today with our commitment to making the Great Australian Dream a reality by placing home ownership within Australia's reach.
Becoming part of Team Simonds means becoming part of the family. Our people are the heart of what we do. Our homes are built for the community, by the community, with a local network of employees, trades and suppliers all working towards this vision. It is this passion, dedication, and excellence that you will find on every Simonds job site, office, and display centre across the country. Today, we stand proudly as an ASX listed & leading national builder servicing customers across Victoria, Queensland, South Australia, and Western Australia.
Simonds has helped shape Australia. Few can say that. Whether we're looking back at the homes of yesteryear, what we're building now, or everything that's still to come. We've not only shaped what Australia looks like, but more importantly, how Australia homes.
THE OPPORTUNITY
We are seeking a full time, Customer Relationship Coordinator Team Leader at our Point Cook office. This pivotal role is responsible for leading the Customer Relationship Coordinator team to drive jobs through operational pre‐construction and permits administration processes in the shortest possible timeframe whilst maximising customer satisfaction. Reporting to the Operations Manager, some key accountabilities of this role include:
* Leading, coaching, and developing a high‐performing Customer Relationship Coordination team
* Overseeing job timelines and forecasts to ensure projects progress on schedule
* Managing pre‐construction processes including documentation, approvals, and contract preparation
* Driving proactive customer communication and ensuring a consistently high service experience
* Collaborating cross‐functionally to keep projects moving smoothly from sales through to construction
* Identifying risks, resolving issues, and implementing process improvements to enhance efficiency and outcomes
WHO YOU ARE
You're a proactive and capable leader who brings structure, clarity, and energy to a fast‐paced environment. You're equally comfortable leading people as you are managing processes and keeping customers informed and confident throughout their journey.
Ideally, you bring:
* Experience leading or mentoring teams in a customer‐focused or project‐driven environment
* Strong organisational and time management skills, with the ability to juggle multiple priorities
* Excellent communication skills and confidence managing a range of stakeholders
* Experience in residential construction, pre‐construction, or a similar environment (preferred)
* A solutions‐focused mindset with strong problem‐solving and decision‐making ability
* High attention to detail and a commitment to delivering quality outcomes
WHY JOIN US?
Aside from a fantastic opportunity to join one of Australia's leading ASX listed residential builders, Simonds can offer you:
* Great benefits across a wide range of products and services including a generous discount on our award‐winning homes as well as all the great things that go in them.
* Access to our free employee well‐being program, including counselling, nutritional, financial, and legal support for both you and your immediate family.
* Access to Simonds Reward Days - receive an extra day of leave per year.
* Opportunities for professional and personal growth through our Learning and Development programs on our in‐house Simonds Learning platform.
* Generous rewards and recognition.
A commensurate remuneration package will be negotiated with the right candidate.
If this sounds like your next opportunity, we'd love to hear from you as soon as possible!
Please note: You must have unlimited Australian work rights to be considered for this role.
Advertised: 27 Mar 2026 AUS Eastern Daylight Time
Applications close:
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