Primary Details Time Type: Full time Worker Type: Employee • Location: Melbourne, VIC • Permanent full time opportunity • Hybrid role – happy to discuss flexible working arrangements The Opportunity We’re seeking a motivated and detail focused Claims Officer – Litigation & Credit Hire to join our AUSPAC Claims team. This role plays a key part in managing liability, litigated matters and credit hire recoveries, ensuring fair, efficient and strategic resolution of claims while protecting the interests of our customers and QBE. You’ll collaborate closely with internal stakeholders, external legal representatives, credit hire organisations and third - party claimants. This is an excellent role for someone who thrives in a fast - paced environment, enjoys investigative work, and is confident applying policy knowledge and negotiation skills. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role A day in the role may look a bit like this: Manage a portfolio of litigated and credit hire claims, ensuring timely progression and adherence to internal guidelines, including correct process handling and escalation pathways. Assess liability using available evidence, aligning with established Credit Hire and Litigation procedures Respond to credit hire enquiries appropriately, following scripting and escalation steps as outlined in internal Credit Hire protocols (e.g., non-disclosure of claim details and transferring callers to Litigation & Settlements Team Negotiate settlements using sound commercial judgment to achieve optimal outcomes for QBE. Collaborate with legal partners, Technical Claims Officers, and Managers on litigated matters and high ‐ risk claims. Maintain accurate and compliant documentation throughout the claim lifecycle. About you You will demonstrate experience in claims, litigation, credit hire, or insurance, supported by a strong commitment to ongoing professional development. This position provides significant scope for progression and is well suited to individuals seeking to establish a long-term career in claims, settlements, and litigation support. You will have: Experience in motor, liability, or litigated claims management, preferably with exposure to credit hire matters. Strong analytical and investigative skills, including the ability to interpret policy, evidence, and legal arguments. Confidence managing complex stakeholders such as solicitors, recovery agents, and technical specialists. Excellent communication skills both written and verbal with the ability to influence outcomes professionally. Commitment to delivering fair and customer-centered claim resolutions. Ability to work autonomously while also contributing to a collaborative team environment. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 04/02/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.