Dragontail Systems is the leading B2B company of revolutionary optimisation software for the food and delivery industry with global presence.
Recently joined YUM Brands, a company with over 52,000 restaurants in more than 150 countries and territories primarily operating the company's restaurant brands - KFC, Pizza Hut, Taco Bell and The Habit Burger Grill.
As an Account Manager, you will be a key member of the Technical Operations team.
While you are a talented Account Manager who is responsible for managing new and existing customers, and leading integration projects you will also act as the 2nd level tech expert for customer-support escalations.
- ** _Availability for a full-time position - work hybrid from our Brisbane City office and from home as needed
**Requirements**:
- Experience providing personalized support experience with a deeper knowledge of the customer environment
- Good analytical skills and problem-solving capabilities
- Good verbal and written communication skills
- Cross-functional collaboration
- Self-motivated with keen attention to details
- Organised, strong multi-tasking and record keeping skills
- Ability to work in a dynamic, high-paced environment and adjust to changing requirements driven by a fast-moving market
- Team player attitude
- Availability to travel (mostly in the APAC region but potentially globally as well)
- Flexibility to provide 1 or 2 shifts a month on the weekend as a second tier support
**Highly Regarded**:
- Experience with working in the fast food industry
- Hands-on implementation experience working as an Integration Engineer, Technical Engineer, or Project Manager
- Experience with SQL Server and MySQL
- Acquaintance with JSON and XML data format
- Acquaintance with Linux