OverviewLead the change, from the frontline.
At Shell Energy, we're looking for a results-driven Credit Manager to lead our B2C Credit team, driving performance, process improvements, and customer outcomes in a dynamic and fast-paced environment.
This is a key role in ensuring the financial health of our retail business while building strong stakeholder relationships and embedding operational excellence.ResponsibilitiesLead, mentor and develop the B2C Credit team while optimising allocation of work and performance outcomes.Oversee credit collection strategies across residential and small business portfolios, ensuring effective debt recovery.Manage relationships with external agencies and debt collectors to drive results.Implement credit policies, frameworks and continuous improvement initiatives to strengthen compliance and efficiency.Partner with sales, finance, legal and operations teams to align credit strategies to business goals.Deliver accurate reporting and insights on credit exposure, risk trends and performance.QualificationsProven experience leading credit functions (credit risk, collections, vulnerable customer management).
Strong analytical and Excel skills, with the ability to translate data into meaningful insights and reports.Experience managing vendors/third parties and driving credit transformation activities.Energy industry experience and understanding the complex regulatory landscape.Excellent communication and influencing skills with the ability to solve complex problems.Strong stakeholder engagement and relationship management capability.A passion for developing talent and fostering a high-performance culture.Why join our teamEvery day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint.
You can be part of that change.Purpose that you can see.
As part of our team, you'll have the best shot at energising a better future, one customer at a time.Work that's interesting, innovative and high impact.
We hope you'll love the challenge and prospect to achieve - for our customers and for you.People who bring the expertise and drive to succeed.
Our team is respectful, inclusive, and supports connection and collaboration.Shell Energy is an Equal Opportunity Employer that values the diversity of its people.
We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionFinance and SalesIndustries: UtilitiesMelbourne, Victoria, Australia
#J-18808-Ljbffr
đź“Ś C Credit Manager
🏢 Shell Energy Australia
đź“Ť Melbourne