Overview
Digital Communications Consultant at Auto & General Australia
The Chance
Are you passionate about providing exceptional customer service through digital channels? Join our growing team as a Digital Customer Service Consultant in our Kawana Office and be the first point of contact for our customers across web chat, email, and social media. You\'ll play a key role in ensuring seamless customer journeys—whether it’s assisting with quotes and sales, handling retention, or managing general inquiries.
Work Schedule
- Monday to Friday: 8-hour shifts between 6:00 AM and 5:00 PM (depending on business needs).
- Saturday & Sunday: 8-hour shifts between 7:00 AM and 5:00 PM (work-from-home on weekends).
After completing training and once you\'re comfortable in your role, you can work from home up to 2 days per week.
Key Responsibilities
- Provide prompt, friendly, and professional support to customers via web chat, email, and social media.
- Respond quickly and effectively to inquiries, ensuring customer satisfaction and resolving issues with clear, concise communication.
- Communicate clearly with customers and provide easy-to-follow instructions.
- Manage multiple chats at one time, which can include researching account activity and notes, troubleshooting issues, providing supporting help documentation, and other tasks as required.
What We Are Looking For
- Previous experience in a similar customer service role is favourable.
- Strong written communication skills with excellent grammar and attention to detail.
- Typing speed of 55+ words per minute and strong computer literacy skills.
- Ability to quickly comprehend written information, gather relevant details to fully understand customer needs, and steer conversations toward positive outcomes.
- Confidence in managing multiple chats and tasks across live chat platforms and other computer applications.
Our Perks
- Be rewarded – we recognise high performance and reward our people through bonuses and other perks.
- Leave options – volunteer days, an additional paid \'ME\' day, paid parental leave, and the option to purchase additional leave.
- Grow with us – learning and professional development opportunities.
- Give back – our A&G; Difference program supports volunteering, fundraising and donations.
- Wellbeing – mental-health support and fitness discounts to help you stay well.
- Celebrate the wins – on-site events, family fun days and annual celebrations.
- Discounts – exclusive discounts on insurance products and partner retailer offerings across Australia.
About Us
Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our products include Car, Motorcycle, Home, Contents, Pet and Travel, delivered through Budget Direct and partnerships with ING, Qantas, Virgin Money and Coles Insurance. We\'re excited about the future and are looking for talented, passionate individuals to help us become Australia\'s best insurer.
If you are seeking a new challenge and would enjoy working in a growing and changing business, click on the APPLY NOW button and submit your application. Successful candidates will be asked to complete online testing to progress their application. Auto & General values individual differences and fosters an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making approaches or sending unsolicited resumes to our Recruitment Team or Hiring Leaders. Auto & General is not responsible for any fees related to unsolicited resumes.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Marketing, Public Relations, and Writing/Editing
- Industries: Insurance
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📌 Digital Communications Consultant
🏢 Auto & General Australia
📍 Brisbane