About the Company
Abba Caravans for over 20 years has been a cornerstone in the Rockingham community, offering quality caravans and exceptional service to travellers and adventurers alike. Abba Caravans part of the Urban Group is continuing its legacy of excellence while bringing fresh perspectives and innovations to the table.
Abba Caravans is committed to providing an unforgettable experience and trusted service that have made us a beloved name in Western Australia.
Abba Caravans believes in building long lasting relationships with its customers and employees based on trust and integrity. Located in Rockingham WA, you will be working alongside a team of experienced professionals that are passionate about caravans, and providing outstanding customer service.
What we offer
Do you want to love going to work, love the team you work with, if you are an experienced Service Manager, then this is the role for you. Due to our rapidly expanding Service Department, we are seeking a Service Manager to lead our team of talented and passionate Service Technicians/advisors that can take our Service Department to the next level. Your main responsibilities will be delivering a superior customer experience, managing and mentoring the Service team.
Skills that must be demonstrated to be successful include:
* Staff Management
* Superior customer service skills
* Experience in leading and mentoring a team
* Excellent interpersonal and communication skills
* Outstanding organisation skills
* Proficient in the use Microsoft Suite of programs. Excel, Word and Outlook are essential
* A team player that can work autonomously
* Maintain a harmonious and supportive work culture
In addition, the right candidate requires the following:
Excellent time management | Ability to multitask | History of safe and efficient work | Pride in quality control and customer service | Hold a current and valid driver's license
KEY RESPONSIBILITIES OF THIS ROLE but not limited to:
* Greeting all Service Centre Customers
* Manage and lead team of Service Technicians and Service Advisor, delegation of tasks and monitoring performance.
* Manage workshop operations and work order for Service Technicians
* Prepare all repair and insurance quotes
* Handle customer enquiries
* Ensuring customer satisfaction
* Identify process improvement
* Prepare and analyse Service Centre reports, budgets and KPI's for accurate reporting to senior management.
Previous knowledge and experience within Service Department or previous trade certification as well as using custom CRM and/or the caravan industry is highly advantageous.
If this sounds like the role for you and you are up to the challenge, please send a cover letter and your resume to
Only shortlisted candidates will be contacted.